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Get help with BayEngine

Use the AI assistant for questions about the page or record you are working on. Email BayEngine when you need help with an account, migration, integration, data problem, or product error.

Ask the AI assistant​

Select AI assistant in the right rail. It can explain a setting, find information in records you are allowed to view, and help with work on the current page.

The assistant uses your account access. It cannot read or change something your Roles and permission overrides do not allow. A proposed change appears for your approval before it is saved.

If the panel says Setup needed, email BayEngine so the shop connection can be configured.

Contact BayEngine​

Email hi@bayengine.com when:

  • You cannot sign in or restore access through the normal account tools.
  • A page shows an error or a completed action has the wrong result.
  • Imported or migrated data is missing, duplicated, or incorrect.
  • CARFAX, PartsTech, messaging, or another outside service needs activation.
  • A record needs a correction the app does not provide.
  • The AI assistant cannot answer the question safely.

Include the information needed to help​

Send:

  1. The shop name.
  2. The page and record involved, such as the repair-order or Invoice number.
  3. What you did, in order.
  4. What you expected and what happened instead.
  5. The approximate date and time.
  6. A screenshot of the complete error or unexpected result.
  7. Whether the problem is blocking current work.

Hide customer details that are not needed to explain the problem. Never send a password, full card number, or other sign-in credential by email.

Try these checks first​

  1. Save any unfinished work.
  2. Reload the browser tab.
  3. Confirm the shop switcher shows the correct shop.
  4. Ask an administrator to confirm your Role and permission overrides.
  5. If access was just changed, sign out and sign back in.
  6. Try the action once more. Do not repeat a payment, order, message, or other action that may already have completed.

If the problem remains, email BayEngine with the details above.